1. Nature of the Service
Our platform provides digital SaaS services including:
- AI-generated outputs
- Subscription-based access
- Digital features
- Downloadable or cloud-based functionality
Because digital services begin immediately after activation, refund eligibility may be limited once service access starts.
2. Subscription Payments
Users may purchase:
- Monthly subscriptions
- Annual subscriptions
- Promotional plans
- Enterprise plans (if applicable)
Payments are charged at the start of each billing cycle.
3. Automatic Renewal
Subscriptions renew automatically unless cancelled before the next billing date. Users are responsible for cancelling before renewal if they do not wish to continue.
4. Standard Refund Rule
Unless otherwise stated:
Monthly Plans
Monthly subscription fees are generally non-refundable once the billing cycle has started.
Annual Plans
Annual subscriptions may qualify for partial refund only if requested within the stated refund window.
5. Refund Eligibility Window
A refund request may be considered if submitted within:
7 days
from initial purchase
Provided that:
- Platform usage has been minimal
- No abuse is detected
- No excessive AI consumption occurred
6. Non-Refundable Situations
Refunds are generally not provided for:
- Partial billing periods
- Unused remaining subscription time
- Change of mind after substantial usage
- Promotional discounts already consumed
- Enterprise custom services already delivered
7. Technical Failure Exception
Refunds may be approved if:
- Service was unavailable for extended periods
- Paid features failed materially
- Access could not be delivered due to verified platform fault
8. Duplicate Payments
Duplicate charges caused by billing error will be refunded after verification.
9. Unauthorized Transactions
If a payment appears unauthorized, users must contact us immediately. We may request:
- Transaction details
- Billing evidence
- Account verification
10. EU Consumer Rights
For users in the EU:
Digital services may lose withdrawal rights once service delivery begins with user consent. At checkout, users should acknowledge: "Immediate access to digital services begins after purchase and may limit withdrawal rights."
This supports compliance with EU digital service rules.
11. US Consumer Protection Note
For users in the US, refund handling may also depend on:
- Applicable state law
- Payment processor dispute rules
- Card network policies
For residents of California, cancellation options must remain clear and accessible.
12. How to Request a Refund
Refund requests should be sent to:
13. Refund Review Time
Refund requests are typically reviewed within:
5–10 business days
14. Approved Refund Processing Time
If approved:
5–14 business days
depending on payment provider
15. Payment Processor Conditions
Refund timing may depend on:
- Stripe processing timelines
- PayPal account policies
16. Chargeback Protection
Users should contact us before initiating payment disputes. Fraudulent chargebacks may lead to:
- Account suspension
- Restricted future purchases
17. Free Trial Transition Rule
If free trial access is offered:
Users must cancel before trial end to avoid automatic billing.
18. Promotional Offers
Discounted plans, coupons, and promotional pricing may have separate refund conditions.
19. Enterprise Contracts
Enterprise subscriptions may follow separately negotiated commercial terms.
20. Policy Updates
We may update this Refund Policy periodically. Updated versions become effective when posted.
Checkout Acknowledgment
By subscribing, you agree to recurring billing and acknowledge refund terms for digital services.
AI SaaS Best Practice
For AI products, refund disputes often happen when users consume high-value output quickly. We maintain: